Frequently Asked Questions

1. What are your operating hours?

Our clinic operates from 8:00 AM to 8:00 PM on weekdays and 9:00 AM to 8:00 PM on weekends.

2. Do I need an appointment to see a vet, or do you accept walk-ins?

We recommend scheduling an appointment to ensure your pet can be seen in a timely manner, though we do accept walk-ins for emergencies or on a first-come, first-served basis as scheduling allows.

3. What types of payment do you accept?

We accept cash, credit/debit cards, and American Express. We also offer payment plans for qualifying customers.

4. What should I bring to my pet's first appointment?

Please bring any medical records, vaccination history, and a list of any medications your pet is currently taking to the first appointment.

5. How do you handle emergencies during and outside business hours?

During business hours, we prioritize emergencies. For after-hours emergencies, we refer clients to a trusted 24-hour emergency veterinary clinic.

6. Do you offer any specialized services?

Our clinic offers specialized services including dental care, orthopedics, and exotic pet care for Small Mammals and Reptiles. Please call for more details or to schedule a specialized consultation.

7. Can I request a specific veterinarian?

We try our best to accommodate requests for specific veterinarians, but it may depend on the vet’s availability. It’s best to mention your preference when scheduling an appointment.

8. What is your policy on pet insurance?

We can help you to process insurance claims directly with Trupanion. Unfortunately with other insurance, payment is required at the time of service, and we provide detailed invoices for you to submit to your pet insurance company for reimbursement.

9. Do you provide any boarding or grooming services?

We only offer boarding and medical boarding services. It's best to book these services in advance as space is limited, especially during holidays.

10. How are emergencies prioritized over regular appointments?

Emergencies are given immediate attention over scheduled appointments, which may result in some appointment delays. We appreciate your understanding in these situations.

11. What is your cancellation policy?

Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. However, there is no cancellation fee for short notice canceled appointments.

12. Do you have a pharmacy on-site, or will I need to go somewhere else for my pet's medications?

We have an on-site pharmacy for your convenience, providing a wide range of medications and prescription diets. We are available to do prescriptions as well with a fee on top.

13. How do you manage pain for procedures and post-operative care?

Post-operative and home care instructions will be given for patients as we employ modern pain management protocols including medications, physical therapy, and/or alternative treatments to ensure your pet's comfort during procedures and recovery.

14. Are there any breed-specific health issues I should be aware of for my pet?

During your visit, we can discuss any breed-specific health issues and preventive care tailored to your pet’s breed.

15. What is your approach to end-of-life care and euthanasia?

We offer compassionate end-of-life care, including counseling, palliative care options, and humane euthanasia services, respecting your pet's dignity and your family's wishes. We also offer cremation service with customized pet keepsake for passing loved ones.

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